If you've just registered to join the community but not yet received a confirmation email from us, you won’t be able to login just yet. The email shouldn’t take long to arrive, so please keep an eye on your inbox and click the link in the email when it does. This validates your account - once that’s done you will be able to log straight into the community.

If you've already done that but it’s still not working, please make sure you don't enter any extra blank spaces when typing or pasting in your email address or password. The password is also case sensitive, so make sure you don’t have caps lock on by mistake.

Don’t worry, we’ve all done it! If you can't remember your password, click the 'Forgotten Password' button on the login page and enter the email address you registered with. A link to reset your password will be sent to you.

This email can take up to 20 minutes to arrive, depending on your email provider. If the email doesn't arrive it may be that you entered an email address that is not identical to the one you registered with or the email could have gone to your junk mail or spam folder.

Emails and passwords are case sensitive so make sure caps lock is not on by mistake and you’ve remembered any capital letters in your password. If you have more than one email address, check that you're trying to log in with the same email you registered with.

Don’t worry, we’ll get you back in. If none of the above are working, Click here to send Merlyn an email to let him know what’s going wrong. We’ll get back to you as soon as we can.